Mixpanel is the most advanced analytics platform for mobile & web. Our mission is to help the world learn from its data. We currently analyze over 24 billion actions every single month from our customers.
We are looking for Support Engineers that will make it their mission to make our customers happy. Our team is smart, young, and extremely passionate about genuinely helping people get their problems solved. Your day-to-day on the support team includes squashing every ticket in our support queue as quickly as possible, getting on the phone with customers who would find the 1:1 time invaluable, learning about the Internet and programming to help assist a wider range of customers, answering questions from customers on our live chat channel, and finding new ways to delight customers.
For this role, we are looking for candidates who are available to work during business hours in Europe, helping our customers in those time zones. We don't care where you work from, but our suspicion is that, unless you enjoy working at night and sleeping during the day, that you'll probably live somewhere in Europe, the Middle East, or Africa. As part of your training, you will initially be required to spend up to three months at our headquarters in San Francisco.
Throughout the interview process, a common question we get is: "So, what's Mixpanel's culture like?"
Mixpanel is an equal opportunity/affirmative action employer supporting workforce diversity.