URL

http://phishme.com

Headquarters

United States

Twitter

phishme

WFH.io Company Showcase

Click to view

Company's Other Jobs

Click to view

WARNING! This job is awaiting verification or has expired and may no longer be applicable
Category

Customer Support

Posted

2014-11-21 09:35

Description

Position Overview

PhishMe is seeking a motivated professional to join our Customer Success Team. The Support Engineer is responsible for assisting customers with ad-hoc support requests from customers. The Support Engineer will interact with PhishMe customers assisting with questions related the use of PhishMe and engaging PhishMe’s development staff as needed.

Primary Responsibilities

  • Provide technical and operational guidance to PhishMe customers
  • Respond to customer inquiries via email or telephone
  • Develop FAQs and canned responses to improve consistency and accuracy of support responses

Requirements

  • Two or more years supporting customers in an ad-hoc support role consultant
  • Basic HTML skills
  • Basic understanding of spear phishing and the risk it presents to large enterprises
  • Excellent verbal and written communications skills
  • Proven ability to managed multiple support cases simultaneously
  • Basic IT troubleshooting abilities
  • Basic understanding of messaging, SMTP and enterprise email security solutions

Compensation

  • Competitive salary and commissions
  • Retirement plan with 3% company match
  • Health, vision, dental, disability, life insurance, telecommuting expense reimbursement, etc.

Location

  • Telecommuting and seeking candidates in the Mountain Time Zone to support our global customers
Application Info

Please sign in with Google or GitHub to view this job's application information. This is necessary to prevent companies from receiving excessive amounts of spam.

Country

Anywhere*

Location

Mountain Time Zone


Tramcar - Toronto-Waterloo Region Corridor Jobs