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Customer Support


2014-11-21 09:35


Position Overview

PhishMe is seeking a motivated professional to join our Customer Success Team. The Support Engineer is responsible for assisting customers with ad-hoc support requests from customers. The Support Engineer will interact with PhishMe customers assisting with questions related the use of PhishMe and engaging PhishMe’s development staff as needed.

Primary Responsibilities

  • Provide technical and operational guidance to PhishMe customers
  • Respond to customer inquiries via email or telephone
  • Develop FAQs and canned responses to improve consistency and accuracy of support responses


  • Two or more years supporting customers in an ad-hoc support role consultant
  • Basic HTML skills
  • Basic understanding of spear phishing and the risk it presents to large enterprises
  • Excellent verbal and written communications skills
  • Proven ability to managed multiple support cases simultaneously
  • Basic IT troubleshooting abilities
  • Basic understanding of messaging, SMTP and enterprise email security solutions


  • Competitive salary and commissions
  • Retirement plan with 3% company match
  • Health, vision, dental, disability, life insurance, telecommuting expense reimbursement, etc.


  • Telecommuting and seeking candidates in the Mountain Time Zone to support our global customers
Application Info

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Mountain Time Zone

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