We’re looking for the second member of our Customer Support team. When people write us, call us, meet you at a conference, stop you on the street, you're up to bat! Our customers expect fast, accurate, and empathetic solutions -- your job is to deliver.
Our Three Most Important Requirements:
First and foremost, you’ll be diving on tickets (head first!) the second they come in. During your support window, you'll own the queue.
During ticket downtime, you'll work on documentation, videos, proactive support, account management, and important one-off projects. At any time, if a ticket comes in during your window, you’ll drop what you're doing and tackle the ticket.
More About You:
About Code Climate:
Code Climate is three years old and has nine full-time employees. Our product was originally for Ruby only, but we’re growing into new language communities and we need exceptional people to help us make that happen. More about us here: https://codeclimate.com/about
Some perks and benefits you'll enjoy as a member of our team: