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Customer Support


2014-08-27 06:17


We need someone to head up Customer Support & Happiness. Your job will not only be to handle incoming support requests but to also proactively look for ways to make our customers happy and to empower and educate them to build better businesses.

Baremetrics provides metrics and tools that, for many business owners, can be overwhelming if they haven't had to interact with these metrics before, so your job will be to help them both understand and use the tools better, while answering questions along the way.

Requirements for the job...

  • Love interacting with people
  • Enjoy writing and are able to do it in a clear and concise manner
  • Enjoy talking about technical concepts, and would be comfortable explaining how Baremetrics and SaaS metrics work
  • Empathize with users and can see through their questions to quickly grasp the issues they’re facing
  • Enjoy solving open-ended problems
  • Love constantly learning and re-learning a changing technical product
  • Familiarity with SaaS metrics and small business in general

Some things you'll be responsible for...

  • Email, live chat and social support
  • Proactive outreach to existing customers
  • Shipping out care packages, stickers and swag to new and potential customers
  • Building out our help docs
  • Creating how-to's and tutorials for using our product
  • Gaining insights into how businesses on Baremetrics use (and want to use) our service
  • Scheduling and promoting content from both Baremetrics and other sources

About Baremetrics

Baremetrics (https://baremetrics.io/) is zero-setup, one-click SaaS analytics for Stripe. We provide the tools and data businesses need to make solid business decisions.

Founded in 2013, we're working hard to help businesses spend less time crunching numbers and looking at spreadsheets and instead give them instant access to metrics and business insights that they need to run their businesses.

We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.


  • Work from anywhere (we're 100% remote)
  • Loose vacation policy
  • Flexible work hours
  • Health discount card
  • Perks like home cleaning, movie tickets, books, music & video subscriptions and more!
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