GitLab B.V. is growing quickly and we would love to grow our team with a service engineer. The rising popularity of GitLab means that our professional services are in high demand. If you got the skills to help to our clients we would love to talk to you.
Because most of our clients are in the United States you will need to be in a timezone near there. We are open to candidates you are located from Pacific Standard Time (-8) to Atlantic Standard Time (-4). If you are a vampire you can be located from Moscow Standard Time (+4) to Singapore Time (+8). We’re open to candidates from both inside and outside the United States.
You would be engaging with our customers, this can be anything from as small advertising firm, a university to Fortune 100 clients. You have appointments throughout the day with clients that have filled out a small questionnaire. You get remote access to their GitLab server(s) and diagnose, upgrade, troubleshoot, configure, backup and reinstall it. During the the appointment you keep in touch with the client through chat or video conference.
When you do not have an appointment you engage with the rest of the core team to improve GitLab. You fix problems, add features, improve documentation, polish the website and engage with people on various forums.
You need to have experience with Unix and need to be able to program. Most clients will run RedHat or Debian variants and GitLab is written in Ruby on Rails. But we are open to people who for example love Solaris and C, as long as you like Unix and programming you will fit right in. You don’t have to be an English native but good written and verbal English is a must to engage with clients.
At GitLab B.V. we mostly work from home and love to go to Rails conferences (paid for by GitLab B.V.). We are looking for people who can handle and enjoy the freedom that comes with working from home. Our watercoolers are Slack and a daily Hangout.