URL

http://www.wowza.com

Headquarters

United States

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wowzamedia

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Category

System Administration

Posted

2014-07-08 06:54

Description

Job Description

We seek a Technical Support Engineer to provide technical assistance to help users resolve problems through email, phone, chat and our forums. This role will report to the Technical Support Manager and will be communicating and collaborating across support, development, testing and sales teams. This is an exciting opportunity for someone passionate about helping customers and who will thrive inside a fast-paced environment, creating compelling and competitive products with worldwide impact.

Candidate will join a geographically-dispersed team of experienced engineers and must be able to work independently to resolve many user challenges concurrently. This position will be responsible for providing technical support in a timely manner for Wowza Media Systems products and services in numerous workflows, writing technical articles, developing server and client code samples and troubleshooting customer code and workflows.

Skills & Requirements

The success of Wowza is measured primarily in terms of customer satisfaction and revenue impact. The ideal candidate has experience in media streaming products and services, experience troubleshooting entire workflows including complex video delivery systems and networking issues, and instructing others how to set up streaming solutions.

Requirements:

  • 5+ years related experience
  • Experience providing external technical support
  • Excellent English verbal, written, organizational and interpersonal skills; other languages a plus
  • Able to work remotely, independently, and be highly productive
  • Real world deployment experience with live and on demand video/audio streaming, codecs, encoding technologies and media players
  • Experience with networking and a good understanding of TCP, UDP, ICMP, bandwidth and latency
  • Experience with server hardware such as RAID, GPUs and SSD
  • Experience with different operating systems and virtualization Windows,Linux,OSX,VMWare,Xen Proficient in multiple environments such as Java, XML, HTML, JavaScript, ActionScript, Flex
  • (DESIRED) Experience with RTMP (Flash), RTSP, Adobe HTTP Dynamic Streaming, Apple HTTP Live Streaming and Microsoft Smooth Streaming (Silverlight)
  • (DESIRED) Experience of other technologies such as Web Servers (HTTP), Databases (SQL), Cloud Based Services (AWS,Google)
  • (DESIRED) Experience of managing and posting in public forums

This is a great opportunity to join an innovative, successful company that is passionate about our customers and has a track record of delivering results.

About Wowza Media Systems

Wowza Media Systems (http://www.wowza.com) creates disruptive technologies for delivering video and audio streams to any screen, from computers to televisions to mobile devices. We have been in business for over seven years, won numerous industry awards, and have over 150,000 licensees with a measured 99% customer satisfaction rating. As a result, we are growing rapidly, building out our teams, services and infrastructure.

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