We seek a Technical Support Engineer to provide technical assistance to help users resolve problems through email, phone, chat and our forums. This role will report to the Technical Support Manager and will be communicating and collaborating across support, development, testing and sales teams. This is an exciting opportunity for someone passionate about helping customers and who will thrive inside a fast-paced environment, creating compelling and competitive products with worldwide impact.
Candidate will join a geographically-dispersed team of experienced engineers and must be able to work independently to resolve many user challenges concurrently. This position will be responsible for providing technical support in a timely manner for Wowza Media Systems products and services in numerous workflows, writing technical articles, developing server and client code samples and troubleshooting customer code and workflows.
The success of Wowza is measured primarily in terms of customer satisfaction and revenue impact. The ideal candidate has experience in media streaming products and services, experience troubleshooting entire workflows including complex video delivery systems and networking issues, and instructing others how to set up streaming solutions.
This is a great opportunity to join an innovative, successful company that is passionate about our customers and has a track record of delivering results.
Wowza Media Systems (http://www.wowza.com) creates disruptive technologies for delivering video and audio streams to any screen, from computers to televisions to mobile devices. We have been in business for over seven years, won numerous industry awards, and have over 150,000 licensees with a measured 99% customer satisfaction rating. As a result, we are growing rapidly, building out our teams, services and infrastructure.