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Category

Customer Support

Posted

2014-06-06 06:49

Description

As part of the Account Support team at Stripe, you’ll be on the front lines working with Stripe’s users from fledgling start-ups to Fortune 500s, including companies like Lyft, TED, WolframAlpha, and the Electronic Frontier Foundation. You’ll work hands-on with a collaborative team to educate our users on new products, improve their experience with our product, and help them find success with Stripe.

Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the Account Support team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.

Account Support at Stripe interacts with people from a multitude of backgrounds, and our team has grown to match that diversity. People on the team have previously provided support at MIT and Ringling Bros., run an indie bookstore chain, created a sustainable seafood business, studied physics before turning to restaurants as a professional chef, and so on. We’re a close group that’s passionate about helping people, improving products, and animated GIFs.

If you’re a strong writer, a fast researcher, constantly curious, and can’t stand users having anything less than a stellar experience, we want to hear from you!

You will:

  • Interact with users by email or real-time chat, gain unique insights into how thousands of businesses on Stripe scale and operate, and help optimize our internal and external documentation for subscriptions, Checkout, and a host of other products.
  • Work closely with other teams to improve our accounting tools, transfer interface, and messaging around new products.
  • Help shape the direction of the Stripe product and how it’s used as the voice of our users.

Our ideal candidate will:

  • Love interacting with new people.
  • Enjoy writing, and do so quickly and clearly.
  • Enjoy talking about technical concepts, and would be comfortable explaining how Stripe works.
  • Empathize with users and can see through their questions to quickly grasp the issues they’re facing.
  • Enjoy the puzzle of solving open-ended problems, both individually and as a member of the team.
  • Love constantly learning and re-learning a changing technical product, even when you’re a little out of your depth.
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