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Category

Customer Support

Posted

2014-06-03 14:41

Description

GitHub is looking for full-time Accounts Supportocats all over the world!

When GitHub users have questions, they email support. We help people as quickly and awesomely as possible. Accounts Supportocats handle passwords, email verification, billing, legal, spam and abuse, account lockouts, fraud, and helping people choose plans. This requires a logical brain and a spidey sense for problems.

The most important characteristic of our support team is that we <3 helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we'd want someone to treat our friends.

Supportocats are excellent writers: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, clarity, and the number of exclamation points we receive in replies. The occasional use of an animated gif may be required.

You're good at:

  • logic and solving puzzles
  • advocating and empathizing
  • the English language
  • working remotely

Extra awesome

  • customer support experience
  • technical experience (QA, documentation, elaborate boardgames)
  • you've read "How to Win Friends and Influence People", despite its odd name

About GitHub

Who we are

GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over five million people use GitHub to build amazing things together. With the collaborative features of GitHub.com, our desktop and mobile apps, and GitHub Enterprise, it has never been easier for individuals and teams to write better code, faster.

We have a lot of exciting things to do, and we’re looking for the right people to grow with us!

Why you should join

Working at GitHub is, to put it simply, a special slice of the universe. We're committed to transparency, collaboration, experimentation, and always staying classy.

Because of this unique perspective, we've established one of the most flexible and well designed physical workspaces around that encourages you to work as you work best. Right now, over 60% of our employees are based outside of our San Francisco (SOMA) headquarters and work according to how they get their best stuff done. Remote GitHubbers also come visit SF often and are encouraged to stay as long as they like!

Ensuring that GitHubbers are healthy, motivated, focused and creative is how GitHub stays awesome. Part of this is ensuring that our benefits are out of this world.

In a nutshell, we've built and are growing a place where we truly love working, and we think you will too.

GitHub is made up of people with many different backgrounds and lifestyles, and we like it that way. We invite applications from people of all stripes. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences that people imagine to discriminate against one another. Also, if you have a disability, please let us know if there's anything we can do to make the interview process better for you; we're happy to accommodate.

Application Info

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