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Category

Customer Support

Posted

2014-04-06 01:52

Description

As a Customer Service Manager for Slack, your task is to make our customers successful. This is a fast-paced, demanding role that is not for the faint of heart or meek of disposition.

We take customer service seriously. This is not some mindless low-level job, but a position we consider essential to the team's success. We have a healthy roster of high profile companies — like Medium, Buzzfeed, Typekit, Rdio, thatgamecompany and Lonely Planet — that rely on Slack for their day-to-day communication and we want to provide the best service we possibly can.

REQUIREMENTS

  • You care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. You have done this before and you know how to do it well. You know that every bit of work you do makes a real difference in making a customer happy.
  • You understand the web and how it works. You're not necessarily writing and deploying your own JQuery-based, CSS-heavy responsive sites, but you're also not intimidated by the technology.
  • You know when something is over your head and are not afraid to ask for help. You are skilled at explaining technical problems succinctly and clearly.
  • The written word is your best medium. You still feel deeply embarrassed of that time that autocorrect put an unwanted apostrophe in your "its" right before you posted a tweet. You may sometimes feel a little bit of smug satisfaction at a bit of your own well-deployed and timely wit.

NICE TO HAVES

  • You're fluent in another language.
  • You've spent some time writing code.
  • You may have spent a lot of time in IRC in college (we won't tell your parents) or in one of your previous jobs.

Tiny Speck is a San Francisco-based company founded by core members of the original Flickr team. Our principal investors are Andreessen Horowitz and Accel Partners. Our mission is to make people's working lives easier, simpler, and more enjoyable.

Slack is a new platform in development by Tiny Speck. Slack, in one sentence: All your team communication in one place, instantly searchable, and available wherever you go. It launched in Feb 2014.

Compensation is competitive and includes equity.

Tiny Speck is an equal opportunity employer.

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