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Customer Support


2014-03-28 05:57



We’re ClickTime. We believe in empowering organizations to become efficient, resourceful, and successful through the power of the cloud – and a human touch. We’re best known for our world-class timesheet management software used by thousands of customers worldwide. If you’re interested in driving best business practices around the globe, while working with driven, forward-thinking, team-oriented people, ClickTime may be the place for you.


At ClickTime, we’re passionate about helping our customers thrive, no matter where in the world they reside. We make ourselves available day and night, respond to inquiries at break-neck speed, and spend hours with our customers to make sure they get all the answers they need – and are happy with the end-result.

Today, we’re taking that commitment to a new level by hiring our first-ever UK Sales/Support Representative. This part-time employee will work remotely with our customer-facing team (Sales, Professional Services, Account Management, and Support) to create the best user experience possible in the UK, EU, and the Middle East/Africa. If you are passionate about crafting a role for yourself at a highly successful, forward-thinking tech company – all while maintaining the flexibility of a part-time schedule – we want to talk to you.


  • Respond to inquiries by all customers in the UK, EU, and Middle East
  • Qualify, follow, and manage leads, while keeping our customer database updated
  • Explain product features, benefits, and competitive advantages to prospective customers
  • Manage incoming technical product support requests (technical, functional, or billing)
  • Monitor our trouble-ticket database to ensure speedy response to all requests
  • Work with other departments to research and resolve customer issues
  • Lead web-based training sessions and webinars


  • BS/BA degree or equivalent
  • Top-notch communication skills (phone, written, oral, in-person)
  • Technically adept; general knowledge of business software applications
  • Highly entrepreneurial; thrives as an independent worker, quick learner, and self-starter
  • Prior successful sales, lead qualification skills a plus
  • French or German language skills a plus

This position offers a modest hourly wage, generous commissions for successful sales, and reimbursements for phone and broadband expenses. This is an ideal side-business for Accountants, Bookkeepers, Business Students, HR Consultants, Sales Representatives/Distributors of non-competing software products, and more.

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United Kingdom

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