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Customer Support


2014-02-13 09:46


GitHub is looking for full-time Accounts Supportocats in the Australia / Asia-Pacific timezones, as well as Europe / Middle East / Africa timezones. Basically, we're good on US business hours.

When GitHub users have questions, they email support. We help people as quickly and awesomely as possible. Accounts supportocats handle passwords, email verification, billing, legal, spam and abuse, account lockouts, fraud, and helping people choose plans. This requires a logical brain and a spidey sense for problems.

The most important characteristic of our support team is that we <3 helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we'd want someone to treat our friends.

Supportocats are excellent writers: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, clarity, and the number of exclamation points we receive in replies. The occasional use of an animated gif may be required.

You're good at:

  • logic and solving puzzles
  • advocating and empathizing
  • the English language
  • working remotely

Extra awesome

  • customer support experience
  • technical experience (QA, documentation, elaborate boardgames)
  • you've read "How to Win Friends and Influence People", despite its odd name

Developers: this probably isn't the job for you, but perhaps you have a friend who would be a perfect fit. Send them this link. Thanks!

The Company

We’re profitable and growing with a unique perspective on how to run a company. We have great benefits and a safe, open work environment.

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