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Customer Support


2014-01-29 06:13



North America (EST preferred)

About you

You love teaching and helping, and often annoy people by constantly saying "patience is a virtue".

About us

iwantmyname is a small, New Zealand-based start-up (there's 8 of us at present) where creativity, transparency and happiness are the company's core values. Our team is made up of a bunch of geeks who love building the very best domain management service on the planet.

Also, our work environment is quite modern and unique, offering:

  • Self-management of your time and resources
  • Virtual workplace
  • Opportunities to work overseas

The position

What we're looking for is someone to completely take control of our support team, which for the time being will solely consist of you, with some help from the rest of us. Providing amazing customer support is possibly the most crucial aspect of our business, so it can't be understated how important you will be to our success.

Your day-to-day tasks will include:

  • Replying to inquiries via email and Twitter from all over the world
  • Adding to and maintaining our Support Center
  • Working with the team to improve our overall customer experience
  • Excellent English-language writing skills are a must. Also note that we're specifically looking for someone in North America (EST) to maximize our prime business hours, but a Europe location would also be fine if you don't mind working later in the day.

And if you really want to razzle-dazzle us, tell us about your:

  • Knowledge of domains, DNS and related topics
  • Previous experience in customer service
  • Experience with Desk.com or similar software
  • Time spent trapped on deserted islands
Application Info

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North America (EST preferred)

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