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Customer Support


2017-10-09 05:28


Who we are

We're a music tech startup based in Melbourne. Our app, DISCO, helps people and companies who work with music manage their music assets and workflow.

The role

We're looking for someone to join us in a support and customer success role.

The role will primarily involve providing technical support to our customers and assisting them with getting set up on the platform and managing their assets. It will also involve some administrative tasks and working with the sales, product and development teams to grow the product and our customer base.

There's lots of opportunities to learn and do new things in a supportive environment.

We're looking for someone part time initially. For the right person, this could quickly grow into a long term, full time position as we grow.

While we don't necessarily need you to have experience in a start up environment, we are looking for someone technically adept who learns quickly, communicates clearly and is keen to pursue a career in software.

We work in a distributed team, headquartered in Melbourne. You would need to have at least 3-4 hours crossover with Australian Eastern Standard Time business hours.

Please provide a cover letter that tells us about:

  • what technical experience you have

  • why you're interested in working in a software startup

  • what makes good user experience.

Please note cover letters need to address all three of these points for us to consider your application.

This is a great opportunity to join a strong, supportive team and develop your career in software.

What we need

Things we need:

  • very strong attention to detail

  • very good written and verbal communication skills (you proof things before you send them; you can write quickly and accurately with the right tone and sound like a human)

  • curiosity and willingness to read up on things you don't know about, and stay on top of trends in technology and things that affect our start up and your role within it

  • strong technical fluency (you pick up new things quickly and like to know how things work)

  • excellent analytical skills (able to troubleshoot problems quickly and efficiently)

  • extremely organised, and able to set up systems for yourself and others

  • able to work independently and quickly, and multi task.


Supportive environment, and strong opportunities for growth and advancement within the team. Flexible working hours, and capacity to take ownership and drive key initiatives within the business.

Application Info

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Crossover with AEST required: need to be able to work, at a minimum, 7-11am AEST year round

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