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2017-06-12 02:28


The Senior Technical Support Specialist will be responsible fro providing in-depth technical support for our Europe and Asia Pacific Region.

You will work with other support and engineering team members to perform triage, root cause analysis, debugging and troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts. And you will probably even write some code.

We strive for and has achieved extraordinary customer support. The highly technical nature of our products require a much higher level of experience and expertise from support than you would typically find most organizations. In fact, the current support team members all have development and/or quality engineering backgrounds. They thrive on the challenge of solving a variety of technical problems at the application, operating system, and network levels.

The breadth knowledge required is very large and is always growing with new repository types and tools that interact with our product. Everyday there is something new to learn due to some query/issue a customer raises. Although sometimes this can be a pain, there is a lot satisfaction with learning new tools and technologies. You are not going to get bored in this role!

Required Experiences & Skills

  • Strong technical troubleshooting and problem solving skills
  • Deep understanding of operating systems (Linux, Windows, OSX, etc.)
  • Knowledge of Networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
  • Java thread and heap dump analysis ability
  • Java and/or other software development experience (the position doesn't require writing code, but it requires reading and understanding code)
  • Strong written and oral communication skills
  • Resides in Germany or the UK and is legally authorized to work in the respective country without visa sponsorship

Experience with continuous integration systems such as Jenkins and Bamboo is a plus Experience with build tools such as Ant, Maven, npm, NuGet etc. is a plus Prior experience with Sonatype's products is a plus We are Sonatype, and we have assembled a world class team of employees, investors, and partners. We’re proud to be recognized as a Deloitte Technology Fast 500 company for 2016. With more than 100,000 installations and counting, Nexus products are helping modern development organizations intelligently source, manage, assemble, and maintain open source and third-party components, so they can improve the quality, security, and speed of their software supply chains.

We’re curious and we’re constantly innovating without fear of failure. We’re attacking a huge and emerging market and we’re looking for remarkably talented individuals to join us on our journey.

Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

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Resides in Germany or the UK and is legally authorized to work in the respective country without visa sponsorship

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