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http://www.zapier.com

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United States

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Category

Customer Support

Posted

2013-10-05 19:57

Description

Hi there!

We're looking for someone who loves helping people. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on...

About You

You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

You can think on your feet. Every customer has a different need and question. You can help answer their direct question, but can also solve the problem that they are really asking to have solved.

You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

Things You Might Do

Zapier is a startup, so you'll likely get your hands dirty in a little bit of everything. That said, here are some things you'll get to lead:

  • Help customers via email support to ensure they have the best experience possible
  • Write documentation to help users help themselves
  • Work with the product team to build tools that will speed up and increase the quality of support at the same time
  • Experiment: this is a startup so everything can change

About Zapier

For the past two years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use.

We believe that there are jobs that a computer is best at doing and that there are jobs that a human is best at doing. We want to empower businesses everywhere to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have 10X the impact with less work.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe that credentials are not needed. Our head of development has a finance degree. Our head of business and marketing has an engineering degree. Our head of design has a mechanical engineering degree. What you love doing is way more important than the credentials you have.

The Whole Package

Location: Anywhere, USA.

If you want to work remote, that's cool. If you want to work near others, that's cool too. Our team is distributed across Mountain View, CA, Columbia, MO, Omaha, NE and Chicago, IL because it lets us work with the best people.

Compensation:

  • $35-55k
  • Great healthcare + dental + vision coverage
  • 2-3 annual company retreats to awesome places

Pick your own equipment. We'll set you up with whatever laptop + monitor combo you want plus any software you need.

Unlimited vacation policy (plus we insist you take at least 2 weeks off each year - this isn't a vague policy where unlimited vacation means no vacation).

Work with awesome companies around the world. We partner with the best software companies in the world and you'll constantly get to [interact with people from these great companies](interact with people from these great companies).

Set your own destiny. As the first data hire, you have the opportunity to shape the position and role to be what you want it to be.

Application Info

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Country

Anywhere*

Location

Remote (US)

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