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Category

Customer Support

Posted

2016-12-19 02:17

Description

Located in Burlington, Ontario, HostPapa Inc. is one of Canada’s fastest growing technology companies. Our goal is to provide our customers with the web hosting solutions they need to achieve success, while maintaining our reputation for reliability, security and award-winning customer service.

An innovative, dynamic, and fast-paced environment awaits you as you will handle a large volume of customer support calls and emails regarding related account and technical support issues.

We are seeking Bilingual Customer Care Representatives, English/French and English/German.

Responsibilities:

  • Provide prompt, effective and courteous first level technical support to existing and potential clients via email, phone, and live chat services
  • Input support/customer-related information into tracking software in a timely and accurate manner
  • Provide sales information including pricing, plan, and upgrade options
  • Use troubleshooting skills to assist clients with technical issues

Requirements:

  • 1-3 years of web hosting experience
  • Demonstrated experience creating websites using various content management systems (WordPress, Joomla, Drupal, etc.)
  • Must be fluent in English, French and/or German (written and verbal)
  • Excellent email and phone etiquette, with the ability to service clients with issues and/or questions relating to web hosting services
  • Reliable, motivated, ability to multi-task, enthusiastic, and able to work independently as well as in a team environment
  • A willingness to work shifts outside of regular business hours (weekend, day, evening, and midnight shifts may be required)

What we offer:

  • Competitive salary
  • Flexible schedule
  • Paid training and continuous learning opportunities
  • Excellent team environment
  • Possibility to work from home

PLEASE NO PHONE CALLS OR AGENCIES

Application Info

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Country

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