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Customer Support


2013-09-10 21:13


We are looking for an outstanding support engineer to join our small team to help our customers successfully use, adopt and learn about our popular web-based products. In this role you will answer support requests, help customers troubleshoot technical issues, give product demonstrations and trainings, as well as assist customers with their migration to our products. You will also work on customization projects and help us extend TestRail's ecosystem.

To help us with these tasks, you have comprehensive experience with the software testing and development process and you have a strong technical background. As you will help us with various technical projects as part of this role and assist customers with troubleshooting installation and configuration issues, you are well-versed in various programming languages and have experience with both Windows Server and Linux environments. You also enjoy writing and directly working with customers.

We are a small company and you can expect a wide array of opportunities to test your skills. You will be working with products thousands of users and many of the world's best software teams use and love. Not only will you be part of a great team and work with interesting products, you will directly interact with our customers and help them succeed. We fully support remote working and want to hire the best candidate for this position, regardless of the location.


To join our customer success team, you meet the following criteria:

  • You have a strong technical background
  • Experience with both Windows and Linux servers and their web stacks
  • Programming experience in different scripting / programming languages
  • Good understanding of networking and web technologies
  • Comprehensive knowledge of the software testing and development process
  • Self-motivated and customer-oriented
  • Excellent writing and communication skills
  • You have experience working remotely


As a small and successful software company we are able to offer the following benefits:

  • Competitive salary and benefits
  • Work on interesting projects and tasks
  • Work remotely from your home office
  • Excellent gear (e.g. MacBook Pro + big monitors)
  • Flexible working hours
  • 24 days paid vacation + public holidays
  • Chance to work on a small & talented team

Tasks and projects

To get a better understanding of this position, please see below for a list of typical tasks and projects you could be working on:

  • Answer product and sales related customer requests
  • Help customers with technical requests and troubleshoot issues via email, phone and desktop sharing
  • Assist customers with their migration to our products
  • Develop a training program for TestRail
  • Hold online demonstrations, webinars and trainings
  • Develop custom defect plugins, reports and UI scripts for customers
  • Extend TestRail's ecosystem with new integrations, API bindings and sample code
Application Info

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