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Category

Customer Support

Posted

2016-09-21 14:49

Description

Did you always want to be part of an exciting startup with new technology? Would you find it exciting to work with high-profile customers who are responsible for some of the most successful and largest web applications? Are you passionate about helping customers and find it exciting to figure out root causes? If you want to be part of the big-data revolution we may just have what you are looking for...

Couchbase, one of the NoSQL industry leaders, is looking for a Technical Support Engineer to support the rapidly growing Couchbase customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers to help them with their technical questions. Users range from developers who may have a coding problem with one of our SDKs to administrators who may need help tuning or troubleshooting their cluster.

This is a remote position working from your home office in Israel on a standard Sunday - Thursday workweek schedule.

Responsibilities:

  • Work with our customers during implementation and in production of their Couchbase Server based applications.
  • Troubleshoot and research customer issues. They can range from development time SDK questions to performance tuning or failure analysis.
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
  • Become a product expert for customers and stay up-to-date on new features in Couchbase.
  • Identify and write internal and external technical articles and knowledgebase entries, like typical troubleshooting steps, workarounds and best practices.

Requirements:

  • BSc in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field.
  • Programming experience in PHP/Java/.Net/Ruby/Perl/Python. The more the merrier.
  • Excellent analytical skills, passion for pinning down technical issues and solving problems.
  • Experience maintaining and troubleshooting Linux or Windows systems.
  • Solid communication skills, ability to convey deep technical concepts in a simple and concise manner (verbal and written). Strong English language skills are required, additional languages are highly desirable.
  • Enjoy a fast-paced startup environment.
  • Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.).
  • Familiarity with NoSQL databases a big plus.
  • Experience in troubleshooting distributed high performance systems ideal.
  • Previous customer relationship experience.

About Us

Couchbase delivers the database for the Digital Economy. Developers around the world choose Couchbase for its advantages in data model flexibility, elastic scalability, performance, and 24x365 availability to build enterprise web, mobile, and IoT applications. The Couchbase platform includes Couchbase, Couchbase Lite - the first mobile NoSQL database, and Couchbase Sync Gateway. Couchbase is designed for global deployments, with configurable cross data center replication to increase data locality and availability. All Couchbase products are open source projects.

Couchbase customers include industry leaders like AOL, AT&T, Cisco, Comcast, Concur, Disney, Dixons, eBay, General Electric, Marriott, Nordstrom, Neiman Marcus, PayPal, Ryanair, Rakuten / Viber, Tesco, Verizon, Wells Fargo, as well as hundreds of other household names.

Couchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Application Info

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Country

Israel


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