URL

http://www.ansibleworks.com

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AnsibleWorks

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Category

System Administration

Posted

2013-08-23 12:23

Description

AnsibleWorks is seeking a Support Engineer to join the Services and Support team. We take the success of our customers incredibly seriously and we are looking for someone who can provide a fantastic first-touch experience for our customers.

Requirements:

  • At least 3 years of Linux system administration experience. Other Unix-style system experience is also useful.
  • Some experience with datacenter technologies such as monitoring, large-scale networking, storage, etc.
  • A working knowledge of shell scripting in bash, and scripting in dynamic languages such as Python or Ruby.
  • Excellent troubleshooting skills. Your imagination should help you find a way to a solution, even if you’ve never seen a certain problem before.
  • Excellent verbal and written English.
  • The ability to occasionally be on-call for 24/7 support.

Pluses:

  • Previous customer-facing support experience.
  • In-depth experience with ticket management tools such as Desk.com, Zendesk, or JIRA.
  • RHCT-level Linux skills (actual certification not required)
  • Experience with cloud technologies such as VMware, Amazon Web Services, Eucalyptus Cloud, CloudStack, and/or OpenStack.

Location: USA

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Country

Anywhere*

Location

United States


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