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Customer Support


2013-08-15 20:16


GitHub is looking for full-time Technical Supportocats! A Supportocat helps GitHub.com users when they contact Support. We have probably the most awesome user base in the universe, and we want them to know we appreciate them. We measure our success in answering support requests with swiftness, accuracy, clarity and in the number of exclamation points we get in the reply.

Primary Responsibilities

  • Respond to technical support requests in a fast, friendly, and fun way
  • Diffuse problems and delight our users
  • Work with developers to make improvements to GitHub

The ideal candidate:

  • Has stellar English and grammar skills
  • Is a problem solving, technical, information sleuth – you might not know all the answers but you know how to find and communicate the solution
  • Has a strong sense of empathy – you are attuned to hear the question behind a question
  • Has some technical experience and exposure to programming
  • Has some customer service experience – remote customer service experience is a plus
  • Maybe you have read books like "Delivering Happiness" or "Cryptonomicon" – maybe there are books that you want to recommend to us
  • Could effortlessly explain how Git works to a non-developer
  • Will <3 developers and GitHub as much as we do

GitHub isn't about a 9-5 schedule. Support has a slight variation, because we want to provide stellar support around the clock. If you are in Europe, Asia or Australia, or you are looking to work a less traditional schedule, just let us know.

The Company

GitHub is the world’s largest open source community. We’re profitable and growing with a unique perspective on how to run a company. We have great benefits, and a safe, open work environment.

Application Info

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