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Customer Support


2013-07-03 20:59


At EllisLab we make ExpressionEngine, a world class content publishing platform that impacts the lives of millions of people everyday. We are an intentionally small company that loves improving the lives of web professionals. Our Customer Advocates are a team of friendly, customer-focused people whose primary mission is to help our community succeed.

We’re the part of EllisLab with whom our users most often engage, so we set the bar for their experience with us. We understand that it’s often the small details in a person’s experience that matter the most. And we’re looking to add another full-time Customer Advocate to our team.

You will be interacting with the best of web professionals on a daily basis, helping them troubleshoot and solve issues related to building, developing, and maintaining websites using ExpressionEngine. In addition to being experienced with ExpressionEngine, you are familiar with basic concepts behind CMS software and understand how websites are built. Working from “home” appeals to you and you are legally able to work in the United States.

You have the following traits:

  • Focused on an excellent experience for each customer.
  • Learns quickly and is generally self-sufficient in finding resources and understanding difficult concepts.
  • Experience in stressful customer service and technical support environments.
  • Skilled in communicating clearly through written mediums, especially concerning technical concepts.
  • Experience with HTML, CSS, and other web technologies used in web design.

Exceptional, but optional:

  • Have written an ExpressionEngine Add-on.
  • Have experience writing tutorials and/or producing screencasts.
  • Know at least 10 things you want to improve in ExpressionEngine right now.

This is an entry-level position, and salary is dependent on experience. Third-party contractors, agencies, recruiters, etc. will not receive a response.


EllisLab provides health benefits and 401k, work from home, flexible personal time, computer/software allowance, and absolutely no being micro-managed by cubicle super-villains.

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