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System Administration


2013-06-18 21:18


Rackspace is currently looking for outstanding Remote Windows System Administrators (all shifts) to join our world class support teams. The Rackspace Windows System Administrator is involved in deploying, supporting and maintaining servers and infrastructure for Rackspace customers ranging from medium sized businesses to global enterprise operations all of which are hosted at Rackspace data centers around the world. Rackspace’s unique culture allows Rackers to grow and develop technically while working at a company that encourages creativity, mentoring, and knowledge sharing.

We are looking for Windows Administrators who wish to take their careers to the next level by joining our support teams.

In a typical day, you will: engage with our customers over the phone and through our support portal, proactively address potentially impacting server issues for customers, increase your technical knowledge by solving challenging problems, and you will be part of a team of experts who know the value of mentoring and technical growth for all members of our team.

Job Requirements

Required Qualifications:

  • 3+ years supporting Windows Servers
  • Excellent troubleshooting techniques
  • Good communication skills over the phone, e-mail and documentation
  • Experience with Microsoft Active Directory
  • Experience with Microsoft Internet Information Server

Rockstar (Preferred) Qualifications: (top 2-3 preferred skills)

  • 2+ years of hosting experience involving IIS and Microsoft SQL environments
  • 2+ years of customer support experience
  • Experience with Highly Available Windows Clusters
  • Microsoft Certifications are highly preferred
  • Basic understanding of firewalls and load balancers is a plus

Why Here? Why Now?—About Rackspace Hosting

Rackspace® Hosting(NYSE: RAX) is the open cloud company, delivering open technologies and powering more than 197,000 customers worldwide. Rackspace provides its renowned Fanatical Support® across a broad portfolio of IT products, including Public Cloud, Private Cloud, Hybrid Hosting and Dedicated Hosting. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, is featured on Fortune’s list of 100 Best Companies to Work For and is included on the Dow Jones Sustainability Index. Rackspace was positioned in the Leaders Quadrant by Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” Rackspace is headquartered in San Antonio with offices and data centers around the world.

For the 4,500+ current Rackers, however, we are much more than a hosting company. Rackspace offers a vibrant company culture filled with compelling work, a supportive team environment and a lot of fun. We are as Fanatical® about serving our clients and one another as we are about building the future of technology.

We compete in the same space as Amazon, Microsoft and Google because the work that Rackers do allows us to lead the race for innovation and quality. Rackers’ opinions, ideas and creativity are pushed to the limit because pushing beyond the boundaries of today’s hosting standards is the only way to be number one. The pressure is on—Are you ready?

But, don’t take it from us—Rackspace’s awards and recognitions include:

  • Fortune 100 Best Companies to Work For 2008, 2009, 2011
  • Forbes Top 100 Best Small Companies 2010
  • Forbes 25 Fastest-Growing Tech Companies 2011
  • Glassdoor Best Places to Work 2010, 2012
  • Computer World Best Places to Work in IT 2010
  • Business Insider 25 Best Tech Companies to Work For 2011
  • Bloomberg Business Week Top 100 Performing Technology Company 2010
  • InformationWeek Top Technology Innovators Across America 2010
  • Info-Tech Champion in Cloud Infrastructure 2010

Learn more at our website.


As employees of Rackspace, we are not simply numbers; we are proud Rackers. With that title comes a responsibility that we all feel. It’s a responsibility to embody and live the values that make our organization unique and extraordinary. It’s also a natural responsibility because the values we embrace were created by us. Learn more about our culture on our talentpage which features blogs and general information put together by Rackers across the company.

Rackspace Hosting is an Equal Opportunity Employer. We provide equal employment opportunity to all applicants regardless of race, color, religion, sex, national origin, age, disability or genetic information in our candidate selection process.

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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