We are Receiptful and we supercharge all customer interactions for online stores. We started with our receipt technology and have now processed transactions that exceed US$100m.
We’re looking for a passionate Customer Success Specialist to join our growing team.
You will be responsible for helping Receiptful customers feel like superheroes, because they're successfully using our awesome products.
This includes but is not limited to:
- Answering any incoming support e-mails and triaging issues to the product team when needed.
- Engage with users to help them use Receiptful optimally (including upselling users to paid plans).
- Craft content that educates customers and empowers them to be better store owners / marketers.
- Interview customers & create customer success case studies.
- Build a community of store owners and marketers around Receiptful.
The primary skill required for this position is superb communication along with compassion for others.
It's also definitely a benefit if you're an early adopter and know your way around web apps.
We Expect That:
- You have relevant prior experience.
- You're obsessed about helping other people.
- You have a passion for the eCommerce space and building products and solutions that drive incredible value for other businesses.
- You enjoy working within a team without compromising your own initiative and intuition.
- You take action and pay attention to detail.
- You have superior communication skills.
How We Work:
- Receiptful is a UK corporation.
- The team is completely distributed and all team members work remotely.
- We believe that "bums in seats" is a bad indication of productivity and instead trust in our team members to apply self-discipline to do great work consistently.
- We work in the most flexible way possible and have a "no holiday" policy (i.e. you take a break whenever you need it to recharge and fuel the next phase of great work).
- Salary is market-related an open for discussion / negotiation.
- Equity is also an option.
More about the Receiptful team:
Receiptful is a group of people with goal. That goal is to take over the world (by creating value and utilising wasted opportunities).
Our journey started with a spark; an idea that pulled together a small team of unique misfits. This team started with a blank page and have created a platform that has sent over US$100m worth of receipts and generated almost US$2m in extra revenue for it’s users. This is not the end of this glorious story, in fact it’s just the beginning.