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Category

Software Development

Posted

2015-09-02 06:37

Description

Deliver incredible experiences to Stripe users.

As a member of the Support team at Stripe, you'll work with Stripe’s users from fledgling start-ups to Fortune 500s, including companies like Lyft, TED, WolframAlpha, and the Electronic Frontier Foundation. You'll work with a highly collaborative and mutually supportive team to help people building their business with Stripe make the best use of what we have to offer, then use those interactions to influence what we build next.


Stripe gets a lot of praise from developers because we make their job easy when it comes to building paid products. The Developer Support team interacts with developers using Stripe more than anyone else at the company, so your role will have a significant impact on what Stripe is known for and values most. Our work is measurable and has a significant impact on our goal to increase the GDP of the Internet. When we do our job well, people all over the world are able to launch and grow their businesses on Stripe.

The team work both from San Francisco and remotely from various locations in the US. We're currently looking to hire people within the US, UK, Canada, France, Germany, Ireland, or within our offices based in Dublin.

The Developer Support team understands the fundamentals of programming incredibly well and will eagerly jump into others' code no matter how unfamiliar things seem at first glance. You will do everything from explaining technical concepts about Stripe's services, to building and debugging integrations with customers, to producing and improving guides that help customers solve particular problems and be successful with Stripe. Interacting with users through email, IRC, or face-to-face, you will essentially be a facilitator for developers of all levels who are looking to make Stripe work for them.

If you enjoy hacking on code and are a fast researcher, strong writer, and are enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you!

You’ll:

  • Interact with users by email, IRC (up to half your week), and potentially face-to-face.
  • Gain unique insights into how engineers building the newest or most interesting businesses make use of Stripe.
  • Optimize our internal and external documentation for subscriptions, Checkout, and a host of other products.
  • Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of Stripe better.
  • Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we'd love for you to take on this role with newer members of the team, especially since teaching is a great way to learn and to reinforce what you know.

We're looking for people who:

  • Enjoy writing, and do so quickly and clearly.
  • Like interacting with new people, sometimes chatting live with many at the same time.
  • Enjoy the puzzle of solving open-ended problems, both individually and as a member of the team.
  • Be an expert at talking about technical concepts, and would be comfortable explaining how Stripe works.
  • Love constantly learning and re-learning a changing technical product, even when you’re a little out of your depth.
  • Can empathize with users of all experience levels and see through their questions to quickly grasp the issues they’re facing.
  • Have tinkered with a bunch of languages and services, giving enough insight across the programming landscape to step into unfamiliar code and make sense of what's going on.
  • We need to provide support throughout the week and weekend, and look for candidates who can take on weekend days on a regular, predictable schedule. At the same time, this work can very easily be done from home, and we are very supportive of working arrangements that allow for family care and other needs to be met.
Application Info

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Country

Anywhere*

Location

We're currently looking to hire people within the US, UK, Canada, France, Germany, Ireland, or within our offices based in Dublin.

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