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Customer Support


2015-07-10 17:13


We are seeking a bilingual, tech-savvy, proactive team-player to join Doist as a full-time support member who will work virtually with our worldwide team, and our current four-person support team. Attention to detail, self-discipline, and readiness to work outside-the-box are highly critical if not completely essential in this position.

The right candidate will also be able to reproduce technical problems and to understand how web-apps and mobile apps work, what can go wrong, and what questions to ask to obtain information about an issue from a customer. Knowledge of foreign languages and experience with Twitter are highly important for this role.

This support position requires only written assistance– we do not offer phone support and therefore you will not be asked to give support via telephone.

Required skills:

  • Attention to detail
  • Fully multilingual in English and one or more of the following languages: French, Spanish, Portuguese, Chinese or Japanese
  • Experience with various types of software and apps, team-work
  • The ability to work independently
  • Ability/Readiness to work late and weekend shifts if needed.
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