This role is initially centred around customer service and building internal systems. Ultimately, we are looking for "power users" or Linux/Windows server administrators looking to build their skill sets.
Bytemark are looking for people who want to build, maintain and support live internet services.
You might know about Linux, Windows or computer networking. You might be looking to move on from work in the IT services sector, or have a more esoteric technical background. Or you could be a school-leaver who knows they can get on with people and computers equally. Wherever your interest has taken you, Bytemark's system administration team might be for you.
You will be expected to solve problems and offer advice to our customers not on managed support plans. Our customers run Linux-based systems to host websites, though in addition there is a variety of Operating Systems in use, including Windows and FreeBSD.
Knowledge of LAMP (Linux, Apache, MySQL & PHP) would be a particular head start in this area, but being able to judge the right responses for customers is equally important.
We expect you to work up towards participation in three rotas:
Triage: answering phones, prioritising tickets as they come in and keeping on top of evolving situations, 9am-5pm Second-line: working through longer customer problems by email, 9am-5pm Out of hours: responding to alerts from our monitoring systems (24 hours, but with little else during the week) You don't need to know all the answers regarding system administration, but you do need to have good diagnostic instincts and empathy with our customers. During peak times, we may need you to address approximately 30 questions per day by phone or email.
We offer a customised training course based on the LINX Accredited Internet Technician qualification. We will pay for you to take this course in your first year to ensure your networking skills are up to a useful baseline.
You can spend 5 days of your working year attending technical conferences or relevant training courses, for which we pay expenses.
As you gain more knowledge of our systems, there will be opportunities to move to data centre, network management, software development or advanced systems administration as our business continues to expand.
What we're looking for
For this position:
We have offices in York or Manchester, and you can choose to work in either.
We can accommodate working from home for 1-3 days per week.
Fully remote working is possible for more experienced staff.
Employment terms & benefits