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Category

Customer Support

Posted

2015-05-27 07:53

Description

You’ll become the go-to person our customers count on by combining your love of technology with your love of helping people. To your teammates you’re the customer expert ensuring our customer’s voices is always heard.

About you

  • You love technology and love to learn
  • You’re positive, upbeat and thrive on helping others in a fast and friendly way
  • You’re comfortable with HTML and CSS and interested in learning about JavaScript and other web technologies
  • You enjoy solving tricky problems
  • You have empathy in buckets and know that patience and understanding is crucial when dealing with other people
  • You express yourself well in writing
  • You want to work in a fast moving startup

About the role

  • Total mastery of the Geckoboard product
  • Helping customers wherever they need it: email, forums, webinars, Twitter, Facebook, live chat…
  • Writing and maintaining a living knowledge base
  • Understanding and reproducing bugs and working with product to prioritise and squash them
  • Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others
Application Info

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Country

Anywhere

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