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http://serverhub.com

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United States

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Category

System Administration

Posted

2015-05-08 21:19

Description

As a ServerHub Technical Support Engineer (Linux Administrator) you’re on the front lines of helping current customers troubleshoot active issues and concerns. This is both challenging and rewarding. Our mantra is built around the Customer Support experience, applicants who have a passion for and a proven history of achieving high customer satisfaction rates will excel in this position.

We are looking for problem solvers who can think outside the box, and aren’t afraid of going the extra mile to make a customer happy. Every little thing can give a customer a big smile. As a voice of the customer and a person who will be looked upon as a true guru, you will have the influence and opportunity to give customers insight on product decisions within the ServerHub Platform.

What you’ll be doing:

  • Respond to help desk technical and product questions generated by our customers
  • Answer Tickets, Emails, Phone Calls and Live Chat
  • Adhere to our 15 Minute SLA response times, with one hour resolution/updates
  • Excellent Customer Service is key
  • Learn and Adapt to the ServerHub systems, and adapt to rapid changes
  • Troubleshoot Linux (CentOS and Ubutnu), Apache, MySQL and PHP
  • Work collaboratively within a team setting via face-to-face and Internal Chat
  • Help Combat Fraud and Spam on our Platform
  • Collaborate with management and team to improve the Customer Experience
  • Communicate on current processes and assist in improvement suggestions

Things you’ll need:

  • Strong background with technology and Linux systems
  • Excellent verbal and written communication skills
  • Passionate about technology and Customer Support
  • Understanding of IP Address Subnetting and CIDR
  • Strong identity with our brand and team culture
  • Strong analytical skills and pattern recognition
  • Prior experience in similar environments
  • A High School or GED equivalent, if not available 3 years work experience
  • An understanding of HTTP, Apache, DNS, FTP, SSH, SQL Databases and Network Connectivity

Bonus Points:

  • Source Code: Git
  • Automation: Chef, Puppet
  • Virtualization: KVM, XEN, OpenVZ
  • Willingness to work in non-traditional business hours (nights or weekends)

Working at ServerHub:

  • Relaxed open work environment with a great team
  • Competitive health, dental and vision plans available
  • Free snacks and refreshments to keep your hunger at bay
  • Monthly team building gatherings
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