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Software Development


2015-04-14 07:19


Have you administered HP ALM, JIRA or IBM RTC and are looking for change? Are you a software developer or tester wanting to interact with customers and implement technical solutions? Do you have a natural ability to understand communication flow, information architecture and development processes? Does customizing and configuring complex software, managing virtual machines and integrating messaging systems leave you with a deep-seated sense of satisfaction? Join Tasktop as a Support Engineer and become an essential member of our team in helping enterprises integrate their ALM information systems using Tasktop Sync.

In the role of Support Engineer you will work directly with customers and partners to solve their problems when integrating ALM systems using Tasktop Sync. Additionally, you will work with customers to expand their integrations by defining requirements related to their ALM task repositories and information systems and designing an ALM integration solution using Tasktop Sync. Using your project management skills, organizational skills, expertise and attention to detail you will develop a strong relationship with technical counterparts within the customer organization. You will setup virtual infrastructure and software mirroring the enterprise environment to develop custom extensions and perform troubleshooting as a part of the support and deployment process. This position offers exposure to a broad range of ALM software including IBM RTC, HP QC, Atlassian JIRA, Microsoft TFS and others.

This is a telecommuting role based out of the United Kingdom for a UK company with international headquarters in Canada. Successful candidates must be eligible to work in the United Kingdom.


  • Support our Tasktop Sync product via email, phone and web sessions with customers
  • Guide customers through the deployment process and creation of new integrations
  • Work closely with our deployment and sales partners
  • Deliver on-line product training courses

You Have

  • Familiarity using or administering ALM tools for development or testing teams (e.g. HP QC, HP ALM, IBM RTC, Atlassian JIRA, Microsoft TFS and/or other leading ALM tools)
  • Working knowledge of software development methodologies (SDLC /WATERFALL / SCRUM )
  • Excellent written and verbal communication skills
  • Strong problem solving skills using a systematic approach
  • A driven self-starter, able to work independently
  • Technical aptitude and natural inclination to explore and administer software
  • Willingness to work in a dynamic, distributed environment

Nice To Have

  • An understanding of support processes and tools
  • Experience working directly with customers and end users, specifically working with enterprise technical staff
  • Knowledge of Java and groovy scripting
  • Knowledge of Windows/Linux servers and administration
  • Highly developed prioritization and organizational skills

You'll Receive

  • Competitive salary, variable pay and ownership via equity
  • Competitive vacation policy
  • Top-end laptops, displays and the tools you need to get the job done
  • Talented and friendly teammates
  • Opportunities for career growth
  • Environment to work on a variety of projects, technologies and partner collaborations.
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United Kingdom

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