We're looking for someone to join our team to help us make the experience of using our products as awesome as possible. The purpose of customer success at Wildbit is to make sure our customers, developers building for the web, are extremely productive using our services. This includes answering support questions through email or live chat, sending emails to new customers to help them get started, finding weaknesses in our on-boarding process and helping us make it better.
The Customer Success team drives the product development and design team to do their best work and provides a constant feedback loop. You are the customers' advocate to make sure we're doing the best we can for them. This may include:
Success in this position will be measured by improvements in overall customer engagement and happiness. This includes on-boarding time/efficiency, support response rates, and user engagement with our products.